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In the Ruins of British Airways

It took me thirty-seven hours to travel from Heathrow to Philadelphia. Our plane sprung a fault on the runway, could not be repaired, and there were no replacement flights, and no spare capacity.

It took BA four hours of queuing to get me a replacement ticket (via Baltimore). It was like seeing the last days of the Roman Empire: every staff member making logical explanations for why he or she was not responsible, how it was always “they” who were to blame for lack of attendants, chairs, options. I was informed, in a tone of high righeousness, that the actual terms and conditions on a ticket give you no rights at all. They don't even have to get you to your destination on a plane, apparently.

I spent the night in a hotel, and in the afternoon flew to Baltimore. My visa was approved; I am back in the US. But my connecting flight had already closed for checked in bags. In Baltimore airport, new BA staff proceeded to inform me of my lack of legal rights and their lack of responsibility for my problems.

Fortunately, another passenger, a police detective, called a friend in Philly, who drove down in a flat bed truck, picked the two of us up, and drove back.

Exhausted, I sat in the back seat, trying to stay awake, strange hallucinations waving in front of my imaginary eyes every time I let my real eyes close. I remember a grinning man running alongside the truck, staring in through the window, and an old lady in a night dress standing in the road.

Then the driver asked me about my PhD, and I woke up, my brain switching back to reality and talk. I got into my old house on Pine street at two am.

Now I am meeting old friends and hanging out in lovely Philly again. Tennessee comes quickly.

Best wishes to you all,

Daniel Wallace

3 Comments Post a comment
  1. Delta did pretty much the same thing to me two years ago. Aircraft issue, couldn’t be repaired, no backup. So they had me sit at the airport for 8 hours, then flew me from Denver to Phoenix to get me back to Detroit. They did pay for the hotel room in Phoenix, though, a gnat infested dump of a Clarion that hadn’t been refurbished since the 1960s. Ah, the airlines.

    July 28, 2012
  2. Elzee #

    My favorite moment of this sort: In a conflagration with a USAirways staff member in, lo, 1986–will spare you the details–the guy turned to my husband and said, “Sir, can you control your wife?” And John said, with some glee I think, “No, I cannot!” Nasty passenger as avenging angel…

    July 29, 2012
  3. I flew to Denver for a writing conference last fall. The flight there was just fine. The returning flight, however, was horrible. My flight was supposed to leave at 7 p.m. It didn’t leave until 12 in the morning. I have not had good flying experiences the last two times I’ve flown, which leads me to believe that I need to just drive anywhere I want to go for the foreseeable future (unless, of course, I’m going overseas, which means I must gird my loins for the inevitable chaos that will ensue).

    Glad you’re back on US soil!

    July 29, 2012

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